How to Collect Debug Logs

During the usual troubleshooting process, it may be necessary to collect more information when the user or the support technician cannot reproduce an issue. A member of the support team may recommend that you enable debug logs to gather more information about your specific issue. Enabling debug logs will record all the information and actions performed by the app to document events that might otherwise go unnoticed by the user or support. This will have no impact on external apps or on any other data.

Enabling Debug Logs

Open the TripLog app and select Adjust Vehicle Odometer (TripLog App > Main Menu (three line icon ≡) > Show Advanced Features (enable) > Adjust Odometer.

Select a vehicle by clicking the odometer value and enter the value 999999 (six nines) on any vehicle. (This will not affect your recorded odometer)

Ending Debug Logs and Sending the File

Open the TripLog app and select Adjust Vehicle Odometer (TripLog App > Main Menu (three line icon ≡) > Show Advanced Features (enable) > Adjust Odometer.

Select a vehicle by clicking the odometer value and enter the value 000000 (six zeros) on any vehicle. You will receive a confirmation that the logs were disabled. On Android, you will be asked how you want to send the file. Generally, you will need to select your email app to send it to support@triplog.net. On iOS, the file will attempt to send automatically to the email address on your account.

Log your trips as normal and, if the issue you are troubleshooting occurs, disable debug logs and send the log.zip file to support@triplog.net with a brief description of the issue and the date and time it occurred. If you have trouble sending the file, see the bottom of this article for how to locate the files you need to send. Some reasons for these sending issues are that the email you use is not accessible or that there was a problem on the device when trying to save. Follow the advanced file access options.

Advanced File Access: Troubleshooting Logs

iOS: Computer Only

Using iTunes on Windows or Finder on Mac, you can access the device and then the TripLog app folder under Files > TripLog

Android: Access from the Phone

Your Android phone may not allow you to access the Android - Data folder directly, so you may need to download another app to be able to send the file. If you did not see the prompt to share the file, you will need to access the folder and share it with another app.

Android: Computer

You will need to be able to access the device via ADB. You will need to enable advanced features on your device. You may not have access to complete all of these steps.

Windows: once USB debugging is allowed, Windows should be able to access the file systems.

Mac: there is a free version of MacDroid that allows connection to the Android file system

Enabling USB Debugging (Basic Setup)

Turning on USB debugging mode is required by ADB (Android Debug Bridge), a versatile command-line tool for communicating with an Android device.

Keep in mind that how you enable USB debugging mode varies by Android version. If you cannot find how to enable USB debugging mode on your phone, try searching online for instructions for your exact phone model or check with your carrier.

Here is an example of how to enable USB debugging mode on Android v.10:

To enable USB debugging mode, you must first unlock Developer Options. Unlock your Android device and go to System Settings.
Look for About Phone and scroll to find the build number.
Tap the build number seven times. After that, you will see a message that says "You are now a developer" on your device's screen.

Go back to System Settings -> Advanced -> Developer Options and make sure Developer Options is turned on.
Now, let's turn on the USB debugging option.
Go to System -> Advanced -> Developer Options. Turn on the USB debugging option.
Confirm your choice by clicking OK in the pop-up window that appears on your device's screen.
You should now be able to use any advanced tool from a computer.