How do I recover lost or disappeared mileage data in TripLog?
Keeping accurate mileage records is essential for many TripLog users. Losing mileage data can be frustrating, but there are several options available for recovery or troubleshooting. This guide covers how to recover disappeared mileage records, manually input missing trip data, and resolve hardware issues with TripLog Drive.
Restoring Mileage Data from Backups
If your mileage data has disappeared, you can restore it using the cloud backup feature in TripLog. Follow these steps:
Open the TripLog app.
Navigate to the Main Menu by tapping the three-line icon.
Select Your Plan.
Go to Data Backup.
Choose Restore Data to a Previous Date.
Select From Cloud to retrieve the backup.
This process will reinstate your mileage data to the most recent cloud backup available.
Manually Adding Missing Trips
If trips are missing and were not included in the cloud backup, you can manually add them:
Open your TripLog application.
Navigate to your logs or trip input section.
Manually input the missing trip details, ensuring the accuracy of dates, times, and distances.
This ensures that all your trips are logged and included in reports.
Troubleshooting TripLog Drive
If you are using a TripLog Drive device and some trips are not recorded:
Check for Locally Stored Trips: Open the TripLog app to see if the device has stored any trips locally. If so, you’ll see a download option in the app. - If no option appears, there are no locally stored trips in the device.
Power-Cycle the Device: Unplug your TripLog Drive device for an extended period (e.g., at least ten hours) to fully discharge it, then plug it back into your vehicle. This resets the device and ensures it resumes accurate trip recording.
These steps can often resolve hardware-related recording issues.
Tips for Preventing Future Mileage Loss
Regularly back up your TripLog data to the cloud.
Periodically check your TripLog Drive device to ensure it’s functioning correctly.
Promptly address any app notifications or issues about mileage tracking.
By following these methods, you can safeguard against data loss and maintain a reliable record of your mileage.